The requirements for success in tomorrow’s world will be very different from today’s. Healthcare executives can’t simply send a memo or change a title and expect their teams to focus on new priorities, meet new demands, and perform in new ways. In addition, resistance to change, silos, and turf wars often threaten to derail transformation efforts. Financial matters can’t remain the concern of finance staff alone, nor can discussions of clinical process be restricted to clinicians.
While it can’t happen overnight, aligning physicians and other stakeholders to meet the demands of a value-based healthcare system is imperative. Leaders must engage the right parties, define expectations, and develop a plan for building the infrastructure that connects operations with strategy: the processes, systems, accountabilities, roles, capabilities, incentives, and other components required to deliver coordinated care across the continuum.
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