To succeed in the new healthcare, delivery organizations will need to redefine key roles, upgrade staff capabilities, and sustain new behaviors. Senior Consultant Dr. Jill Sackman and Gundersen Health System’s Director of Organizational Development Janine Luz presented Building a Leadership Infrastructure for the New Healthcare Millennium at Becker’s Hospital Review Annual Meeting in Chicago. They outlined the essential concepts and tools they used to redefine the Gundersen leadership infrastructure to lower cost and improve quality.