It’s hard to imagine a more stressed industry than the healthcare provider industry. All healthcare delivery organizations have been facing on-going pressures to raise quality, reduce costs, and increase revenues in an environment of reimbursement constraints, demographic shifts, and accelerating technological change. New types of competition are emerging, including physicians that used to be your best patient referral sources. And now patients are asserting themselves in decision-making, expecting more transparency to clinical and economic data.

The role of the manager is the single most important variable in the performance of any organization. Historically, the healthcare industry has traditionally not invested in leadership development to the same extent as leading companies in other industry sectors. As the challenges in healthcare escalate to epic proportions the gap in leadership infrastructure is becoming more apparent than ever.