The chief innovation officer of a highly regarded integrated delivery network recently lamented: “Getting people to change is the hard part.”

This is a common refrain in administrative suites and medical executive committee meetings as healthcare systems struggle to respond to a marketplace where new competitors and delivery models are emerging at breakneck speed.

There’s ample evidence that healthcare is on the cusp of significant change. Consumer expectations regarding affordability, reliability and accessibility are changing as out-of-pocket costs grow, the population ages and demand for more convenient, just-in-time access increases. Value-based and capitated payment arrangements account for a growing percentage of healthcare revenues.

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