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Compliance & Quality
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Function Dynamics
Compliance demands have escalated steadily in recent years, driven by high visibility product failures and commercial activity tainted by conflicts of interest. The result has been a dramatic increase in legal requirements, compliance monitoring, enforcement action and unfavorable media scrutiny. Similarly, environmental drivers like global competition, regulation and demands for transparency, product liability, and consumer activism are all increasing rapidly, making concerns for quality and transparency critical. Yet despite the many years of experience most companies have had addressing these challenges, many continue to struggle toward timely, effective implementation.
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Business Challenges
In this environment of greater regulation and demands for transparency, Compliance is facing regulators intent on examining programs for effectiveness - not simply for maintenance. Designating a corporate officer and establishing policies and procedures alone are not enough. Organizations intent on results, and on demonstrating good faith efforts as a fallback, must do more. Building compliance and quality components into every manager’s accountabilities, and actively auditing and remediating gaps have become table stakes. Real effectiveness requires proactive steps to facilitate change in processes and stakeholder relationships that ensure consistency with evolving regulatory and legal requirements. These functions need to become more strategic and consultative, selectively applying the right tools to help the organization embed quality and transparency, and extract more value from core processes. They need to spend more time helping line management define new approaches, challenge assumptions in current process, and introduce methodologies and tools to help managers more effectively meet the company’s most critical objectives.
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Our Depth of Knowledge
Success in today’s marketplace requires both great strategy and an integrated approach to the design and management of quality and compliance systems to make that strategy come alive. Over the last 20 years we’ve helped clients in a wide variety of industries address both the "what" of strategy and the "how" of implementation. Our services are intended to help clients design or redesign and implement systems that enable strategically important performance in the organization. And we help Compliance and Quality leaders build departments capable of delivering on their value proposition.
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